Returns & delivery

Delivery in mainland France

Your orders are shipped from our logistician in the 18th arrondissement in Paris. We offer delivery by Colissimo and Point Mondial Relay. You can also choose home delivery by Colissimo with signature and insurance for €6. You will receive your package 2 to 3 working days after your order date. You can also choose DHL delivery in 1 to 2 days for €15.

Delivery Europe and World

We offer home delivery by Colissimo against signature. For Belgium, Luxembourg, Germany, the Netherlands, Italy and Spain, shipping costs are €10. For other European countries, prices vary depending on the destination.

For shipments outside Europe, we offer home delivery by DHL. The price can vary between €15 and €25.

Follow my package

When your order is shipped, you will receive a tracking number. For any unusual delivery delays, contact us by email at bonjour@ateliercamille.com. We will do our best to help you find your package.

Returns

In the “my orders” section, click on “make a return”. Select the item you wish to return and provide the reason.

You can then request a refund, an exchange or a voucher refund. If you choose a classic reimbursement, €6 will be deducted from your total reimbursement (in mainland France).

You will then receive a return label that you can stick on your package.

You have 14 days after receipt of your order to return anything that does not fit.

Returned clothing must be in its original condition, unwashed and with its tag attached. They must also be properly packaged so that they are not creased or damaged during transport.

The refund will be made within 5 working days of receipt of the package, by the means of payment used when ordering.

For any purchase made in store, the item can only be exchanged or refunded with a voucher.